You can close your Poriume account whenever you want. This page explains how to ask, what happens to your money and information, and what we must keep by law.
Before you ask
Please spend or withdraw your wallet balance first where you can, and let any purchase that is still processing finish. Once an account is deleted it cannot be restored, and your referral rewards, saved beneficiaries and schedules are removed with it.
How to ask
Send an email to [email protected] from the address on your account, with the subject "Delete my account" and the phone number you signed up with. You can also reach us on WhatsApp at 07068472096.
What happens next
- We confirm the request came from you, usually within two business days. We may ask you to answer a few security questions.
- If you have a wallet balance, we send it to a bank account in your name after we confirm your identity. This can take up to five business days.
- We close your account and delete or anonymise your personal information within 30 days of confirming the request.
- We send you a final email to confirm the deletion is complete.
What we must keep
Some records have to be kept even after your account is closed:
- Transaction records are kept for at least six years, as tax and financial regulations require.
- Records linked to a fraud case or dispute are kept until the matter is closed.
- Security and audit logs are kept in anonymised form where regulators require them.
These records are stored securely, used only to meet those obligations, and never used for marketing.
Identity details
We never stored your BVN or NIN. If you created a dedicated account number, those details are held by our licensed banking partner under its own policy, and you may ask it to remove them.
If we close an account
We may close an account that breaks our Terms of Service. We will tell you why unless the law or an investigation prevents it, and any balance that is lawfully yours will be returned after the required checks.
Questions
Email [email protected] and we will help.